Refund & Cancellation Policy
A2Z CHAT 2.0 · WhatsApp Business API Platform
Last Updated: May 2026
At A2Z CHAT 2.0, we want you to be completely satisfied with our WhatsApp Business API services. Please read our refund and cancellation policy below.
1. Free Plan
Our Free plan does not require any payment. You can use it for as long as you want with no obligation to upgrade.
2. Paid Plans (Starter, Professional, Enterprise)
All paid plans are billed on a monthly or yearly basis as selected during subscription.
3. Cancellation
You can cancel your subscription at any time from your dashboard.
Upon cancellation, your paid features will remain active until the end of your current billing period.
After the billing period ends, your account will be automatically downgraded to the Free plan.
No further charges will be applied after cancellation.
4. Refund Eligibility
Within 7 days of first purchase: Full refund available if you are not satisfied with our services.
After 7 days: Refunds are considered on a case-by-case basis.
Annual plans: Pro-rated refunds may be issued for unused months if cancelled within the first 30 days.
5. Non-Refundable Items
WhatsApp Cloud Messaging charges (charged directly by Meta)
Setup or onboarding fees (if applicable)
Accounts that have violated our terms of service
6. How to Request a Refund
Email us at info@a2zchat.shop with your account details.
Include your registered email and reason for the refund request.
Our team will review your request within 3–5 business days.
7. Refund Processing
Approved refunds will be processed within 7–10 business days and credited back to your original payment method.
8. Contact Us
Email: info@a2zchat.shop
Phone: +91 7004208529
Website: whatsapp.a2zchat.shop